Privacy Policy

Serif Yenen Travel Privacy Policy

At Serif Yenen Travel, we recognise that privacy is important. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

If you have a complaint, or would like more information about our data management practices, we can be reached via email at info@serifyenen.com or by calling our local offices. Our postal address is Soganci Sok 3/3 Cihangir, Istanbul. 

What data do we collect?

Depending on the circumstances, Serif Yenen Travel may collect personal information when you register for a service or book a trip with us, including some or all of the following email, name, address and telephone number:

• Register
• Register interest for and/or enter a competition
• Subscribe to one of our Email Newsletters
• Download or request a brochure or other printed materials
• Refer a friend to Serif Yenen Travel
• Book a trip with us

 When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising, and on our website. All participants of Serif Yenen Travel tours authorise Serif Yenen Travel to use his/her image (such as photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen please notify Serif Yenen Travel in writing.

How the data is used

• We may combine personal information collected from you at different times to provide a better user experience, including customising content for you.
• We may use personal information to provide the services you’ve requested, including sending email newsletters, or sending printed materials to your postal address.
• Serif Yenen Travel processes personal information on our servers in Turkey and in other countries. In some cases, we process personal information on a server outside your own country.
• Serif Yenen Travel uses cookies and other technologies to enhance your online experience and to learn about how you use our website in order to improve the quality of our services.
• Serif Yenen Travel’s servers automatically record information when you visit our website, including the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. This information is used to make improvements to our site and make it easier to find the information you are looking for.
• Google may use cookies to identify your visit to our website in order to target you with special offers related to Serif Yenen Travel through their ad network. For more information or to remove yourself from this service, please visit http://www.google.com/ads/preferences   

Children’s Online Privacy Protection

This Website is not directed toward children under 13 years of age nor does knowingly collect information from children under 13. If you are under 13, please do not submit any personally identifiable information to us.

Your preferences

• We offer you choices when we ask for personal information, whenever reasonably possible.
• You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.

Card security policy

• Serif Yenen Travel (Yenen Turizm ve Yayincilik Ltd Sti) maintains the security of your credit card data by the following measures: All online payments are submitted over a secured socket layer (SSL). Credit card information is transmitted immediately to a payment gateway solution via an encrypted port. Serif Yenen Travel does not see or store your credit card number in any of our systems, it is used only by the bank within the context of the transaction. All credit card payments receive an identification number that is proof of the transaction’s acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card).

Use of TOOLS/”COOKIES” and links to other websites

If our contact and dealing with you is via our website(s), we may use cookies. You can disable them or change your preferences. By using our website(s), you consent to our use of cookies. 

Our website(s) may contain links to third party websites. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.

STATEMENT ON COOKIES

When you visit our websites we use cookies. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. 

You can set up your web browser to refuse cookies, but this means you may fail to book on our website or use all of its features.

What we use cookies for

• Storing what’s in your shopping basket: This allows you to book trips with us.
• Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
• Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
• Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

Types of cookies we use

Third party vendors, including Google, use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored ads to you on other sites.

By using our websites, you agree to us using cookies as set out in our Statement on Cookies. 

What are cookies?

Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website.

Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.

 Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

 You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.

Buying our products online

When you’re buying something on our website, we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process.

Keeping track of your searches and preferences.

Your recent searches and shortlisted tours are recorded using cookies.

Improving your experience

We use cookies and software programmes to record, measure and analyse how our guests use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products.

We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Making your experience personal

When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you. 

Adverts on other websites

If you visit one of our partner sites, you might see an advert that’s relevant to what you searched for when you last visited our own site. We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you.

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.serifyenen.com/terms

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

This policy was last modified on 18/12/2015

Contacting Us

If you have questions, the best way to reach us for non-urgent matters is by email at info@serifyenen.com. Our team will try to get back to you within 24 hours with a full response. 

Depending on where you’re calling us from, you can get us on any of the numbers listed on our websites.